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Purina Frequently Asked Questions

 

Has there been a recall on LUCKY DOG dog food?

There is no current recall on LUCKY DOG dog food.

 

We have been made aware of social media posts claiming LUCKY DOG been recalled. These are not correct.

 

Like you we love our pets, so it’s important that we ensure every Purina pet food product is safe, and high quality. For this reason, we only use audited and approved ingredient suppliers. We conduct stringent tests throughout the manufacturing process, from raw materials to finished products, to make sure that every product meets our high standards.

 

Where there is any concern regarding a Purina pet food product, we take care to investigate thoroughly, in discussion with the pet owners and treating vets. 

 

If you have any concern about your dog’s health, please consult your vet and ask them to submit a petFAST report if they are concerned. petFAST is a system used by vets to track health problems in dogs and cats that are suspected of being associated with pet food, treats and pet meat.

 

Should you have any concerns about your dog’s Purina food, please contact us. 

 

Pets and COVID-19

Can pets get COVID-19?

The World Health Organisation says there is currently no evidence that pets such as dogs or cats can be infected with the new coronavirus.

 

How can I protect myself and my pets?

There are many ways to protect yourselves and your pets, this includes practicing standard precautionary hygiene measures as recommended by the relevant health departments in your state or territory.

If you require to self-isolate for 14 days, this may impact your pet's daily routine and you may need to keep them at home with you. Ensure that you have at least two weeks of pet food and any medication you may need on hand.

 

What happens if I am tested positive for COVID-19? How should I interact with my pets?

If you have been diagnosed positive for COVID-19 then you may wish to take extra precautions to keep your pets safe.

The centre of Disease Control in the USA recommends: "You should restrict contact with pets and other animals while you are sick with COVID-19, just like you would around other people. When possible, have another member of your household care for your animals while you are sick. If you are sick with COVID-19, avoid contact with your pet, including petting, snuggling, being kissed or licked and sharing food. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets and wear a facemask."

 

Here are some helpful links to keep informed:

Myth Busting - Fillers, Grains & By-Products

Why use corn in dog and cat food? Is corn a filler?

“Filler” may be defined as feed ingredients for pet food with little or no nutritional value. Every ingredient in our formulas has a valuable function and plays a part in providing an excellent source of nutrition to your pet. When properly cooked, corn provides a highly digestible source of carbohydrate, essential fatty acids and protein, and thus, is not considered filler. Corn also has among the highest level of natural antioxidants of any grains. Purina only uses the same grades of corn traditionally used in human food products.

 

Why do you use chicken by-product or poultry meal in Dog and Cat food?

Poultry meal (including chicken by-product meal) is a rich source of many of the nutrients your pet needs in a complete and balanced diet. Poultry by-products can provide a rich source of protein and healthy fats in addition to essential vitamins and minerals. In fact, poultry by-product meal can contain between 60% and 70% protein. The nutritious poultry by-products we use in our pet foods are high-quality ingredients.

 

Why do you make products including and excluding grains?

Just like humans, pets can have allergies and intolerance too. For this reason, Purina makes a wide range of foods to suit a wide range of dietary needs. From foods free of grains to food free of chicken and beef protein.

 

Genetically Modified Organisms

Does your Dog and Cat food contain GMO grains?

We only use ingredients that are approved as safe, and make sure every supplier we choose meets stringent standards for material specification, product safety, sanitation and good manufacturing practices. Because like you, we love our pets too! Read more information about Nestle’s position on GMOs .

 

 

Halal

What do the symbols on your packaging mean? Isn’t this halal?

The symbol used on our packaging is a requirement of some export markets we sell to. This symbol confirms that the product complies to all export regulations and has been manufactured in a pork free factory. It is not a halal certification.

 

Isn't Purina part of Nestlé? Aren't they halal?

Purina is proudly part of Nestlé. Nestlé has a small number of products that are halal certified. Read for more information regarding Nestle’s Halal products.

 

Does Purina export its products?

Yes, we proudly manufacture pet food here in Australia and export some varieties to countries in Asia. You can often tell which products are exported due to the contact information on these packs or the foreign languages on pack. Examples of this can been seen on Purina ONE, FANCY FEAST and Purina PRO PLAN

 

Is there a cost to be certified?

Yes, all certification programs and approval processes incur costs; this is a normal part of export. Purina does not pass these costs onto our consumers for any of our products.



General FAQs

What brands and products do Purina produce?

The Purina product range includes many of the best known and best-loved pet care brands found in Australia. Featuring a range of pet food recipes, treats and accessories to suit every life-stage from kittens and puppies through to senior cats and dogs and everything in between, our pet products are designed with your pet's health and happiness in mind.

 

Who do I contact if I have any concerns about Purina products?

Reach out to our PetCare Advice team by calling 1800-738-238, Live Chat or Contact us.

 

Do I need to introduce new food gradually to my dog or cat?

You should consider transitioning gradually to new pet foods to help eliminate any digestive upsets. We recommend you introduce a new pet food over a period of 7 – 10 days to help avoid digestive upset. The first day we recommend missing 10 percent of the new food with 90 percent of the current food. Each day, increase the amount of the new food while decreasing the amount of the current food. For more information Live Chat with our team or call them on 1800-738-238.

 

My pet’s favourite food or treat has been discontinued. What should I do?

A member of our team is ready to help you find a new product for your dog or cat. Contact Us so we can help you find a pet food that is 100% complete and balanced for your pet’s life stage and style.

 

How does Purina support the community?

Nestle Purina PetCare is proud of our partnership with Animal Welfare League Australia. Purina proudly supports Animal Welfare League Australia by providing food for animals in need, as well as a broader commitment to ensuring that animals in shelters, as well as homes, receive quality nutrition and care. Read more about our partnership with the Animal Welfare League Australia.

 

Sustainability

While some Nestle Purina products do use seafood sourced from Thailand, Nestlé has an action plan in place to address issues of forced labour and human rights and is committed to working alongside others to eliminate these practices from our seafood supply chain.  Read for more information regarding Nestle’s actions on Sustainability.