We want to inform pet owners about an important issue: counterfeit versions of Purina Pro Plan FortiFlora and Calming Care Veterinary supplements are being sold by unauthorised third-party sellers on some online marketplaces.
At Purina, the quality and safety of our products is our highest priority. We have stringent quality assurance processes in place across our global operations to ensure every product meets our high standards, from sourcing ingredients to final packaging.
We have alerted online marketplaces to investigate the listings and will notify relevant authorities, in including the Department of Fisheries and Forestry (DAFF) and Australian Pesticide and Veterinary Medicines Authority (APVMA), in line with our commitment to pet safety. Our primary goal is to make pet parents aware of this issue so they can make informed purchasing decisions.
If you believe you may have purchased a counterfeit product or are concerned about a product you've purchased, please contact our PetCare team on 1800 738 238 or Contact Us.
To ensure product authenticity, we recommend purchasing through authorised PetCare retailers or official Purina platforms.
