Privacy Policy
NESTLÉ AUSTRALIA LTD
(Including subsidiary companies, such as Nestlé Purina PetCare)
PRIVACY POLICY
Nestlé and our subsidiary companies have adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth).
Personal Information
Nestlé collects, holds and uses personal information in the following areas:
• Consumers;
• Business Relations 2 and
• Employment 3.
Consumer information is usually collected via promotions, competitions and consumer queries. The information may
include:
• your name, address, contact number(s) and email address
• information about your preference for goods or services we offer from time to time
• details of any prizes you may have won
• a record of any queries you have made
Purposes for collecting the information
Wherever possible, Nestlé collects this information directly from you. We use it for the following purposes:
• to contact you directly about Nestlé, its brands, special offers, samples and other promotions
• to reward you for being a loyal Nestlé customer
• to inform you of Nestlé products or publications we think you might be interested in
• to approve transactions you wish to make
• to confirm your identity
• to provide you with products you have requested
• to follow up or pursue any queries you make.
How we manage personal information
Nestlé is dedicated to keeping personal information secure. This includes physical security, computer and network security, communications security and personnel security.
Important Information on Promotions, competitions & other marketing activities for consumers.
All entries become the property of the promoter.
Nestlé supports permission based marketing. Where consent exists, Nestlé may enter your details into a database for the purpose of contacting you directly about Nestlé, its brands, special offers, samples and other promotions.
You can advise us if you would prefer not to be directly contacted by us by visiting www.nestle.com.au/optout and completing your details at any time or call 1800 738 238 (9am-5pm AEST) to register your details.
You may also update the information we hold on you by visiting www.nestle.com.au/aboutyou/changedetail or request an update through the Nestlé Privacy Officer. Contact details are outlined below under 'Access and correction of details'.
Winners' details and a description of the prizes will be entered on a database to comply with record-keeping requirements of relevant Australian State and Territory lotteries and gaming legislation. Details will also be published in accordance with the terms and conditions of each promotion.
Entries are held for up to 13 months after the last prize draw. After this, they are then destroyed in a secure manner.
Disclosure
Except where you are otherwise notified, Nestlé does not sell, rent or otherwise make available any personal information to third parties. Nestlé outsources certain business functions to other organisations. For this purpose, and only for the purpose of providing services to Nestlé, personal information may, as required, be transferred to or handled by:
• our related companies
• organisations which provide services to us, such as mailing houses, promotion and advertising agencies
• credit reference agencies or other credit providers
• government or statutory authorities.
Access and correction of details
You can access personal information Nestlé holds on you by contacting the Privacy Officer in writing. If the information held is inaccurate, incomplete or not up to date you may request Nestlé to correct the information.
Contact Nestlé's Privacy Officer: If you are concerned about a possible interference with your privacy, please contact the Privacy Officer.
Address:
Nestlé Australia Ltd
GPO Box 4320
Sydney NSW 2001
Facsimile: (02) 9736-0406
Or, complete the 'Contact Us' form to contact Nestlé's Privacy Officer via e-mail.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time.
Revised by Nestlé Corporate Communications
August 2004
1. Subsidiary companies include Petersville Ltd and Peters Foods Australia Pty Ltd (trading as Nestlé Ice Cream), Petersville Australia Ltd, and Nestlé Echuca Pty Ltd.
2. Business Relations Personal information of those with whom we have business relations typically relates to that information necessary for the proper and efficient conduct of business.
3. Employment Personal information collected from our contractors, as with Business Relations above, typically relates to that information necessary for the proper and efficient conduct of business, especially in relation to the engagement of the contractor's services. Information is also collected from potential employees in the recruitment process.
For more information about your privacy go to http://privacy.gov.au/
USE OF COOKIES
1. What is a Cookie?
A Cookie is a small string of text that is stored on your PC's hard disk, unless you delete it (or it expires). It is not a computer program, and cannot harm the data on your PC.
2. How do I know when I have received a Cookie?
You need to switch on the 'Alert before accepting Cookies' option in your browser.
3. Should I switch on the alert?
It's up to you. However, increasingly, sites are using more and more Cookies that expire when you switch off your browser; it can become tiresome to see so many alerts.
4. What are Cookies for?
Cookies have two functions. The first is to 'maintain state of an application'. Basically, this means that each time you come back to a site, you begin where you left off. For instance, you may only need to register to enter a site once. The second function is to track your path through the site.
5. What does Tracking your Path mean?
Tracking your path can help the site provider optimise the site, based on popular paths or pages. You may feel that this knowledge of your usage - with which the site provider could set up a profile of your particular habits - is an unwelcome intrusion into your privacy. However, bear in mind that no personally identifiable data is being collected. It only identifies your computer to our servers when you visit our site.
6. What is Nestlé's policy?
First, we never pass statistical data on to third parties. All Nestlé sites that use Cookies explain how they are being used.
7. What is Nestlé's use of Cookies?
Cookies may be used to track your path through a site. They may also be used to identify registered users, allowing members to access registration controlled information.
8. Should I delete Cookies?
Again, it's up to you. If you feel that Cookies are an intrusion into your privacy, you can delete them or turn off cookies in your browser controls. However, we recommend that you do not delete them. This will usually decrease your access to useful information on subsequent visits to the site.
9. Can Cookies be stolen from my PC?
No. The information stored on your PC will only be transmitted to the server that sent them in the first place.
10. How do I delete Cookies?
Go to your Cookies folder, usually called 'Cookies' on your hard drive (C:\windows\Cookies, for example), select them and delete them in the normal way.
11. Why are they called 'Cookies'. Has this anything to do with Nestlé?
Unfortunately not. For more information, see http://ciac.llnl.gov/ciac/bulletins/i-034.shtml.
Downloadable software:
While we take every care to ensure our files are in satisfactory condition, we do not guarantee that any files obtained from or through the Nestlé web site are compatible with your PC system setup. We expressly disclaim liability for loss, damage or consequence resulting directly or indirectly from use of these files.
Issued by Nestlé Corporate Communications
21 December, 2001
The Purina and the Nestlé Internet sites are designed to provide people all over the world with information on Nestlé products and brands. We hope you enjoy visiting our site and find the content informative and enjoyable.
While we try to make sure all content is up to date and correct, unfortunately Nestlé can not guarantee the accuracy of the material on our site. Users should therefore read and understand the terms and conditions below.
Neither Nestlé S.A., any of its associated companies, nor any other party involve in creating producing, or delivering this site, shall be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your access to, or use of, this site. Everything on this site is provided to you "AS IS". Neither Nestlé S.A. nor any of its associated companies warrant the accuracy of any of the material contained in this site or that it fits any particular purpose. In addition, Nestlé S.A shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this site. Some jurisdictions may not allow certain limitations of warrantees and damages, so some of the above exclusions many not all apply to you.
While any personal details sent to Nestlé sites are subject to our policy on privacy and protection of personal data, we understand that all information you communicate to Nestlé through the Internet (including any remark, suggestion, idea, graphics, etc.) becomes and will remain our exclusive property with unrestricted rights to use it, without compensating you or anyone else for them. In addition, any such information will not have to be treated by us as confidential.
Nestlé Corporate Communications
November 27 2001