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Auto-Delivery FAQs

  1. What is Auto-Delivery?

    Auto-delivery is a convenient service for you to get the products you want delivered to you on a regular schedule. We automatically send your favourite products based upon your chosen frequency. The service is easy to use, just tell us how often you want your products, and we'll take it from there. You will receive free shipping on Auto-Delivery orders $50 or more!

    You always have complete control over your Auto-Delivery orders and you can change your delivery frequency, next order date, or quantity anytime by logging into your account, cancelling your subscription and starting a new order. You can cancel your order any time within 24 hours of the next scheduled shipment date and the order will not be charged or shipped to you.

     

  2. How do I sign up to Auto-Delivery?

    Joining Auto-Delivery is easy; it can be done once you have added products to your cart. When you have finished you can visit your shopping cart and simply select the ‘make this a recurring order using Auto-Delivery’ option to set your preferred shipment frequency.

     

  3. What will happen after I join Auto-Delivery?

    After you join Auto-Delivery, your subscription is activated, you can access your subscription by logging into your account and selecting ‘My Orders’. This is where you can manage your future orders.

    We will place your Auto-Delivery orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. You will receive an email regarding any important information related to your Auto-Delivery account, such as if your item is discontinued or out of stock, if you the payment method was not successful, and confirmation when an order is placed successfully.

     

  4. How do I edit the payment information associated with my Auto-Delivery subscription?

    To update your payment information, log in to your account and visit the ‘Payment Details’ page. Here, select edit button on the top right-hand corner and once the red X appears click on this. Here you will delete out the old credit card information and add the details of the new credit card. Finish by clicking “Save”. If you have any issues editing your information, please contact us and we’ll work to get the problem resolved as soon as possible.

     

  5. How do I make changes to my Auto-Delivery order?

    Once you’ve joined, Auto-Delivery is easy to manage. Unfortunately, if you want to cancel an existing order you will need to cancel the order and set a new order through the same process in step 2. You can cancel an order by logging into your account and selecting the ‘My Orders’. Please allow up to 24 hours for cancellations to be processed.

    Change an order date:
    To change your next order date, please visit the ‘My Orders’ tab within your account section and select cancel order. Add the products you would like to your cart and complete the Auto-Delivery process with your new dates.

    Skip a delivery:
    Unfortunately, you are unable to skip a delivery. You can cancel your order by logging into your account, select the ‘My Orders’ tab and select cancel order. You can setup a new Auto-Delivery by adding products to your shopping cart and selecting ‘make this a recurring order’ and set your preferred shipment frequency.

    Change shipment frequency:
    Unfortunately, you are unable to change shipment frequency. You can cancel your order by logging into your account, select the ‘My Orders’ tab and select cancel order. You can setup a new Auto-Delivery by adding products to your shopping cart and selecting ‘make this a recurring order’ and set your preferred shipment frequency.

    Cancel subscription:
    You can cancel your subscription by logging into your account, select the ‘My Orders’ tab and select cancel order. You can setup a new Auto-Delivery by adding products to your shopping cart and selecting ‘make this a recurring order’ and set your preferred shipment frequency. Please allow up to 24 hours for any modifications or cancellations to be processed.

     

  6. How do I edit the shipping and/or billing address associated with my Auto-Delivery subscription?

    To review or modify your Auto-Delivery account information, login to your account and view the ‘Address Book’ section. There, you can change your default billing and shipping addresses. Please remember to press ‘save changes’ and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed. If you have any issues editing your information, please contact us and we’ll work to get the problem resolved as soon as possible.

     

  7. What is the difference between the ‘Order History' and ‘Subscriptions’?

    The ‘Order History’ in the My Orders section shows the details for all orders you have made on your account including subscription and one-time orders.

    The ‘Subscriptions’ in the My Orders sections shows the details of your current subscription including next order date, delivery frequency and order number.

     

  8. Can I add items to my next order with an existing subscription?

    Unfortunately, you are unable to add products to your existing order. You can cancel your order by logging into your account, select the ‘My Orders’ tab and select cancel order. You can setup a new Auto-Delivery by adding products to your shopping cart and selecting ‘make this a recurring order’ and set your preferred shipment frequency.

     

  9. I received an email that something went wrong with my Auto-Delivery subscription. What should I do?

    Please log in to your Purina Store account and verify that all payment information, shipping information, and billing information is correct. If you can’t find any issues after checking, please contact us as soon as you receive that email and we’ll work to get the problem resolved as soon as possible.

     

  10. . I have a promotion code. Can I use it when I sign up for Auto-Delivery?

    Absolutely! When placing your first Auto-Delivery order, make sure to enter the promotion code you have on the ‘Checkout’ page and we’ll process the discount with that order. Please note that promotion codes used when enrolling in Auto-Delivery do not apply across future orders in that Auto-Delivery subscription. This means that the discount will apply to your first transaction, but all subsequent Auto-Delivery orders will be charged at the normal price.